About Ray Miles

I started Miles Media in 2011 because too many small businesses were paying agencies that overpromised and underdelivered. The idea was simple: treat every client's business like it matters, because it does.

A lot of the software on this site began as a fix for my own business. The CRM and the client portal were each built because something slowed us down. The same approach now goes into software for other businesses.

I use AI in my own business every day. The CRM I run Miles Media on reads the inbox and suggests replies and tasks, and that daily use shapes how I build AI for clients.

The rules are simple. AI gets one clear job, a person checks its work wherever a mistake would cost money, and running costs have a daily cap. When plain code does the job better, I leave AI out, as I did with the Tech Stack Cost Check. You can see every project where AI does a real job on the AI case studies page.

• You work directly with me. Your project does not get handed to someone you have never met.
• You get a fixed price before any work starts, and there are no long-term contracts.
• A working version comes early, so real use shapes what gets built next.
• After launch I host the software, keep it updated and keep a written record of every change.
• If I am not the right fit for your project, I will tell you up front.

This site has 28 case studies: 9 custom web apps, 3 business tools and 16 games, with AI doing a real job in 10 of them. Each one starts with the problem it solved and keeps the technical details in their own section at the bottom.

The services page groups them by the kind of software a business usually needs.

Over the years I have worked with restaurants and hospitality businesses, home services and contractors, legal and professional services, healthcare practices, manufacturers, retail stores and e-commerce brands. The software here was built for hotels, dental practices, teachers and agencies.

The work happens online, from the first conversation to the launch, so it does not matter where your business is.